Return and Refund Policy

Last Updated: October 21, 2026

At Bamvoya Jewelry, we want you to feel confident about your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. 14-Day Return Policy

We accept return requests within 14 days of the date your order is delivered.

To be eligible for a standard return, your item must:

• Be unworn and unused.

• Be in the same condition in which you received it.

• Include all original tags, if provided.

• Be returned with its original packaging.

• Include proof of purchase or an order number.

Please contact us within 14 days of delivery to request a return.

2. How to Request a Return

To start a return, contact our customer support team:

Email: info@bamvoya.com
Phone: +1 713-347-1858

Please provide your order number, the item you wish to return, and the reason for your request.

Once your return request is reviewed and approved, we will provide the appropriate return shipping instructions and address.

Do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

For standard returns, including returns due to a change of mind, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can provide appropriate instructions and resolve the issue in accordance with applicable law.

4. Original Shipping Charges

Original shipping charges are non-refundable for standard returns, including returns due to a change of mind.

For approved standard returns, we refund the eligible product's purchase price and any applicable refundable sales tax, but not the original shipping charges paid at checkout.

This applies to both Standard and Express shipping.

If your order originally qualified for free shipping, no original shipping charge will be deducted retroactively from your approved standard refund.

If the return is due to a damaged, defective, or incorrect item, shipping-related refunds or remedies will be handled in accordance with applicable consumer protection laws.

5. Restocking Fees

We do not charge any restocking fees ($0).

6. Non-Eligible Returns

For standard returns, we cannot accept items that:

• Have been worn or used.

• Have been altered or damaged after delivery.

• Are not returned in their original condition.

• Are missing original packaging or tags supplied with the item.

These conditions do not limit your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer protection requirements.

If you are unsure whether your item qualifies, please contact our customer support team.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at info@bamvoya.com.

Please include your order number, a description of the issue, and photographs if available.

We will review your request and provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

8. Exchanges

If you would like to exchange an item for a different style, size, or finish, please contact us before returning the original item.

Exchanges are subject to product availability and return eligibility.

Our customer support team will explain the available options.

9. Refund Processing

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be processed within 5 business days after we receive, inspect, and approve the returned item.

Refunds will be issued to the original payment method unless otherwise required by applicable law.

Your bank or payment provider may require additional time to post the refund to your account.

10. Consumer Rights

This policy does not limit or exclude any rights you may have under applicable consumer protection laws.

If an item is defective, materially different from its description, or otherwise fails to meet applicable legal requirements, additional remedies may be available.

11. Contact Us

For return requests, refunds, exchanges, damaged items, or questions about this policy, please contact:

Bamvoya Jewelry
Operated by Bamvoya LLC

Email: info@bamvoya.com
Phone: +1 713-347-1858
Website: https://bamvoya.com

Please contact us before shipping a return. The correct return address will be provided with your return instructions.